This Privacy Notice outlines our commitment to protecting your personal information and to give you reassurances of our integrity in how we handle personal information. We respect and value the information provided to us and we will only use personal information in accordance with applicable privacy laws.

This Privacy Notice applies to personal information we collect, hold and use about you when we carry out our business activities, such as when you purchase our goods and services, visit our websites or other digital platforms, communicate or interact with us

We collect personal information to carry out our business activities. The type of information we collect includes name, address, email, phone number, your purchases, delivery information and any other information that you provide to us during our interactions. If you have an online account we will keep your login details and password.

In most instances, we collect personal information directly from you such as:

  • When visiting our website we may collect the following information: your IP address, domain name, the date, time and duration of visits, the pages and documents accessed, the previous site accessed (i.e. the referring URL), the type of browser being used. See also Cookie, identifiers and remarketing section on other information we may collect
  • The information you supply when enquiring about or purchasing a product or service (by phone, in person or electronically), when you interact with us via, phone, email, mail, website, complete any application forms, join our Digitalweld Feedback community or when you deal with team members in our store.

    Personal Data

    While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

    • Email address
    • First name and last name
    • Phone number
    • Address, City/Region, Post code

    Usage Data

    Usage Data is collected automatically when using the Service.

    Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

    When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

    We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

If we are unable to collect this information, we may not be able to provide you with the products or services, or carry out a particular activity you have requested or we are required to do.

We collect personal information for the primary purpose to market, promote, advertise, sell and deliver our products and services. 

We will also use your personal information for any purpose permitted by the Privacy Act or required by any other law.

If we are unable to collect personal information, we may not be able to carry out the specific activity or task, such as provide the products or services as requested.

We may disclose your personal information to undertake any of the purposes set out above, or where permitted or required by law or as otherwise detailed in this Privacy Notice. Recipients of your personal information may include:

  • Our employees, contractors or service providers, to the extent reasonably necessary for them to carry out their duties/obligations. This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, research agencies, adtech and martech service providers, lawyers and business advisors.
  • Suppliers of products and services for delivery, product warranty and recall purposes.
  • Any person where we are required or permitted by law to disclose information to. This may include the police service, ambulance service, or government departments or regulators within New Zealand in connection with law enforcement activities and emergency services.
  • Other retailers and the Police (see section 3.3 Third Party Crime Prevention Platform).

If applicable: Cookie information and browsing history is also shared with third parties – see section below on Cookies, identifiers and remarketing.

Digitalweld holds your personal information in either electronic or hard copy form. When we receive information electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions. Information received in hard copy (commonly paper) is normally retained in our files and a copy may be made to our electronic files.

We recognise that we are accountable for your personal information wherever it is in the world and we will take reasonable steps to ensure that any third-party service providers we use can meet our privacy and security expectations.

We retain your information for as long as we need to carry out the purposes of collection, or longer if we are required to by law.

We use industry standard security measures to safeguard and protect all personal information. This includes taking reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or unauthorised disclosure.

Wherever your personal information is stored, we take reasonable steps to ensure that it is protected against loss or unauthorised access, modification, use or disclosure. For example:

  • Digitalweld systems are protected by firewalls and modern encryption standards.
  • Digitalweld systems are password protected, and access is monitored and audited.
  • All employees are required to adhere to the Digitalweld IT and Security related suite of policies.
  • Access to the personal information we store is limited to those staff members who have a legitimate business requirement to use it.
  • We make privacy and information security training available to employees.
  • We have a data breach management procedure in place.
  • Information is backed up regularly, and backups are encrypted and held in secure storage facilities.

Cookies and identifiers

We use cookies and identifiers on our websites. Cookies are small pieces of information captured when a device is used to access online content. We use cookies to ensure a more streamlined online shopping experience, to identify and store personal preferences. We may use temporary (session) cookies or permanent cookies when devices access our websites, which allows us to recognise individual browsers and track the web pages visited and web pages the device has navigated from. We use cookies to help improve the customer experience with us. See section below on opting out of cookies. Outlined below are some other reasons we use cookies:

  • To keep track of products or services viewed, so that we can send directly or through third party service providers, information and advertising about those products or services, or other similar related products or services we think may be of interest.
  • To measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns, produce data of web traffic and customer web activity through our websites or apps.
  • To research and analyse habits so that we can improve our products, services and online content and customise this to individuals.
  • To operate our websites efficiently with a high level of functionality.
  • To measure the effectiveness of our marketing initiatives, measure the number of advertising referrals we have received to our websites from other websites.

Remarketing

Remarketing is where your browsing history on a website is then used to show you advertising related to your history once you have left that website. For example, a product you have viewed on our website may be remarketed to you while you are accessing another website or social media platform. We supply cookie information (from your browser) about your browsing history on our websites to the following remarketing providers (current as at the date of this Privacy Notice and may change from time) Facebook and Google.

If you wish to view or remove the information we hold about you, please contact us.

To opt-out of remarketing: 

You can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page: https://optout.networkadvertising.org/#/

Concerns or Complaints

Any concerns that we may have breached our privacy obligations or to make a complaint please contact us. If you make a complaint, we will endeavour to respond and resolve any complaints promptly. For more information about privacy generally, or if your complaint is not resolved to your satisfaction, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz and on (04) 474 7590.